Terms of Service
Effective Date: June 5, 2026
Business Name: FACE/FIT Aesthetics LLC
Website: https://facefitwell.com
Welcome to FACE/FIT Aesthetics LLC (“FACE/FIT,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, online forms, appointment requests, communications, and related online services.
By accessing our website, submitting information through our website, booking a consultation or appointment, joining a membership, purchasing services or products, or communicating with us electronically, you agree to these Terms. If you do not agree with these Terms, please do not use our website or online services.
These Terms are intended to support clear communication, patient privacy, and responsible use of our website and services. They do not replace any consent forms, intake forms, financial policies, HIPAA Notice of Privacy Practices, or treatment-specific documents you may receive from FACE/FIT.
1. Medical Spa Services
FACE/FIT provides aesthetic, wellness, and medical spa services, which may include but are not limited to consultations, neurotoxin treatments, dermal fillers, skin treatments, facials, chemical peels, microneedling, laser and device-based treatments, IV hydration therapy, medical-grade skincare, wellness treatments, and related services.
All treatments are subject to provider evaluation, medical appropriateness, patient eligibility, informed consent, and availability. Not all services are appropriate for every patient. FACE/FIT reserves the right to decline, delay, modify, or discontinue any service when clinically appropriate or necessary for patient safety.
Information provided on our website is for general educational and informational purposes only. It is not medical advice, diagnosis, or treatment. You should not rely on website content as a substitute for consultation with a qualified healthcare provider.
2. No Provider-Patient Relationship Through Website Use
Use of our website, submission of an online form, chatbot interaction, email communication, SMS message, phone inquiry, or appointment request does not, by itself, create a provider-patient relationship.
A provider-patient relationship is established only after you have completed applicable intake and consent forms, been evaluated by an authorized FACE/FIT provider, and have been accepted for care or treatment.
If you are experiencing a medical emergency, call 911 or seek immediate emergency medical care. Do not use our website, forms, chatbot, SMS, email, or social media messaging for urgent or emergency medical needs.
3. Consultations and Treatment Eligibility
FACE/FIT may offer in-person or virtual consultations. Consultations are intended to help us understand your goals, review relevant health history, discuss possible treatment options, and determine whether treatment may be appropriate.
You agree to provide accurate, complete, and current information during consultations, intake forms, consent forms, medical history questionnaires, and any other communications with FACE/FIT. This includes information about allergies, medications, medical conditions, pregnancy or breastfeeding status, prior procedures, complications, and other relevant health information.
Failure to provide complete and accurate information may affect your eligibility for treatment and may increase the risk of adverse outcomes.
4. Results Are Not Guaranteed
Aesthetic and wellness outcomes vary from person to person. Results may depend on age, anatomy, skin condition, lifestyle, health history, treatment plan, product selection, aftercare compliance, metabolism, and other individual factors.
FACE/FIT does not guarantee any specific result, outcome, duration, improvement, or appearance from any service, treatment, product, or recommendation. Before-and-after photos, testimonials, social media content, and website images are examples only and do not guarantee that you will achieve the same or similar results.
5. Appointment Booking, Cancellations, and No-Shows
Appointments may be requested online, by phone, by text, or through other booking methods we make available. Appointment requests are not confirmed until accepted by FACE/FIT or our booking platform.
FACE/FIT may require a deposit, card on file, consultation fee, or prepayment to reserve an appointment. By booking an appointment, you agree to comply with our cancellation, rescheduling, late arrival, and no-show policies as provided at the time of booking or in our office policies.
FACE/FIT reserves the right to charge cancellation or no-show fees, require deposits for future bookings, or decline future appointments for repeated late cancellations, no-shows, or policy violations.
6. Pricing, Promotions, and Payment
Prices listed on our website are provided for general reference and may change at any time without notice. Final pricing may vary based on consultation findings, treatment area, product amount, number of sessions, provider recommendation, membership status, promotions, or individualized treatment planning.
Payment is due at the time of service unless otherwise agreed in writing. We may accept credit cards, debit cards, financing options, gift cards, membership credits, or other payment methods at our discretion.
Promotions, discounts, packages, memberships, and special offers may be subject to separate terms, expiration dates, eligibility requirements, and limitations. Promotions may not be combined unless expressly stated.
All sales of services, packages, memberships, gift cards, deposits, and skincare products may be subject to FACE/FIT’s refund, exchange, and cancellation policies.
7. Memberships, Packages, and Loyalty Programs
FACE/FIT may offer memberships, packages, loyalty programs, recurring billing options, promotional credits, or similar programs. Memberships and packages may be subject to separate written terms, including billing frequency, minimum commitment period, cancellation requirements, rollover rules, expiration dates, service exclusions, and refund limitations.
By enrolling in a membership or recurring payment plan, you authorize FACE/FIT or its payment processor to charge your selected payment method according to the membership terms presented at enrollment.
Membership credits, discounts, benefits, and promotional perks have no cash value unless otherwise required by law. FACE/FIT reserves the right to modify, suspend, or discontinue memberships, packages, loyalty programs, or promotional benefits at any time, subject to applicable law and any written agreement in place.
8. Products and Skincare Recommendations
FACE/FIT may sell or recommend skincare products, medical-grade skincare, supplements, or related items. Product recommendations are based on the information available at the time and may not be appropriate for everyone.
You agree to review product instructions, warnings, ingredients, and usage guidelines before use. Discontinue use and contact a qualified healthcare provider if you experience irritation, allergic reaction, or unexpected side effects.
Unless otherwise stated, opened skincare products, used products, and special-order items may not be eligible for refund or exchange.
9. Website Content
All website content, including text, graphics, photos, logos, videos, service descriptions, blog posts, educational materials, pricing information, and design elements, is provided for general informational purposes only.
FACE/FIT makes reasonable efforts to keep website information accurate and current, but we do not guarantee that all information is complete, accurate, updated, or free of errors. We may update, remove, or modify website content at any time without notice.
You may not copy, reproduce, distribute, modify, publish, display, or use any FACE/FIT website content, branding, images, or materials for commercial purposes without our prior written permission.
10. Online Forms, Chatbots, Email, and SMS Communications
Our website may allow you to submit contact forms, consultation requests, appointment inquiries, chatbot messages, newsletter signups, or other information.
By submitting a form or communicating with FACE/FIT electronically, you agree that we may contact you using the information you provide, including by phone, email, text message, or other communication channels, as permitted by law.
Electronic communications may be used for appointment scheduling, appointment reminders, intake follow-up, treatment-related communication, customer service, account or membership updates, promotional messages, and other communications related to FACE/FIT.
You agree to provide accurate contact information and to notify us if your phone number or email address changes.
11. SMS/Text Message Terms
By providing your mobile phone number and opting in to receive text messages from FACE/FIT, you consent to receive SMS or MMS messages from us, which may include appointment reminders, scheduling updates, follow-up messages, service-related communications, promotional offers, and other business communications.
Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing any service or product.
You may opt out of marketing text messages at any time by replying STOP. You may receive one final confirmation message after opting out. For help, reply HELP or contact us directly.
Please do not send sensitive medical information, urgent medical concerns, or emergency requests by text message. Text messaging may not be appropriate for detailed medical questions or urgent concerns.
12. Email Marketing and Newsletter Communications
If you subscribe to our newsletter or marketing emails, you consent to receive email communications from FACE/FIT regarding services, promotions, events, skincare tips, membership updates, and related content.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly. Transactional or service-related emails may still be sent when necessary for appointments, billing, memberships, or other business purposes.
13. Privacy, HIPAA, and Protected Health Information
FACE/FIT respects patient privacy and is committed to protecting personal information and health-related information in accordance with applicable laws.
Certain information you provide to FACE/FIT may be considered protected health information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”), depending on the context in which it is collected, used, or maintained.
Our use and disclosure of PHI is governed by our HIPAA Notice of Privacy Practices, applicable consent forms, and applicable law. These Terms are not intended to replace our Notice of Privacy Practices.
We may use or disclose information as permitted or required by law, including for treatment, payment, healthcare operations, appointment scheduling, patient communication, billing, quality assurance, legal compliance, and other permitted purposes.
Where required, FACE/FIT works with service providers and business associates that support our operations and are expected to safeguard protected health information in accordance with applicable legal requirements.
14. Website Privacy and Security Limitations
We use reasonable administrative, technical, and physical safeguards designed to protect information submitted through our website and systems. However, no website, email system, text message system, chatbot, online form, payment platform, or electronic communication method can be guaranteed to be completely secure.
By using our website or communicating electronically, you acknowledge that electronic communications involve some risk. You should avoid sending highly sensitive medical information through website forms, chatbot tools, SMS, social media direct messages, or unsecured email unless specifically instructed by FACE/FIT through an approved process.
For sensitive treatment-related matters, please contact FACE/FIT directly through the communication method we provide for patient care.
15. Patient Portal and Third-Party Platforms
FACE/FIT may use third-party platforms for booking, forms, payment processing, customer relationship management, email, SMS, telehealth, marketing, analytics, website hosting, or related business functions.
Your use of third-party platforms may be subject to those platforms’ own terms, privacy policies, security practices, and consent requirements. FACE/FIT is not responsible for the content, policies, or practices of third-party websites or platforms that we do not control.
When third-party vendors handle protected health information on our behalf, we seek to use appropriate contractual protections as required by applicable law.
16. Photos, Testimonials, and Media Consent
FACE/FIT may request permission to take photos, videos, or other media for clinical documentation, treatment planning, before-and-after comparisons, education, marketing, or social media use.
Clinical photography may be part of your treatment record. Marketing or public use of identifiable photos, videos, testimonials, or personal stories will only be used with appropriate consent or authorization as required by law.
You are not required to consent to marketing use of your image or testimonial as a condition of receiving treatment.
17. User Conduct
You agree not to misuse our website, online services, forms, chatbot, email, SMS, or social media channels. Prohibited conduct includes but is not limited to:
- Providing false, misleading, or incomplete information;
- Attempting to access systems, accounts, or information without authorization;
- Uploading or transmitting malicious code, spam, or harmful content;
- Harassing, threatening, or abusing staff, providers, patients, or other users;
- Using our website or content for unlawful, deceptive, or commercial purposes without permission;
- Interfering with the normal operation of our website or systems.
FACE/FIT reserves the right to restrict access, refuse service, cancel appointments, or take appropriate action in response to misuse, abusive conduct, safety concerns, or policy violations.
18. Medical Emergencies and Urgent Concerns
Our website, forms, chatbot, email, SMS, and social media accounts are not intended for emergencies or urgent medical needs.
If you are experiencing a medical emergency, severe reaction, difficulty breathing, chest pain, signs of stroke, severe allergic reaction, vision changes, severe pain, or any urgent medical concern, call 911 or seek immediate emergency medical care.
If you have a non-emergency concern after a treatment, contact FACE/FIT directly using the post-treatment instructions or contact information provided to you.
19. Minors
Our website is intended for adults. Some services may not be available to individuals under the age of 18. Minors may only receive services when legally permitted and with appropriate parent or guardian involvement and consent, as required by law and FACE/FIT policy.
By using our website or requesting services, you represent that you are at least 18 years old or have appropriate authorization from a parent or legal guardian.
20. Intellectual Property
All content on the FACE/FIT website, including but not limited to trademarks, logos, brand names, text, graphics, images, videos, service descriptions, and design elements, is owned by FACE/FIT or used with permission.
You may view and use our website for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, display, create derivative works from, or exploit our content without prior written permission.
21. Third-Party Links
Our website may contain links to third-party websites, booking tools, payment platforms, social media pages, product websites, or other external resources. These links are provided for convenience only.
FACE/FIT does not control and is not responsible for third-party websites, content, privacy practices, security practices, products, services, or policies. Accessing third-party links is at your own risk.
22. Disclaimer of Warranties
Our website and online services are provided on an “as is” and “as available” basis. FACE/FIT makes no warranties or representations that the website will be uninterrupted, error-free, secure, current, accurate, or free from viruses or harmful components.
To the fullest extent permitted by law, FACE/FIT disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.
23. Limitation of Liability
To the fullest extent permitted by law, FACE/FIT and its owners, providers, employees, contractors, affiliates, vendors, and representatives shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to your use of our website, online services, electronic communications, third-party platforms, or website content.
Nothing in these Terms is intended to limit liability where prohibited by law or to limit your rights as a patient under applicable healthcare, privacy, consumer protection, or professional licensing laws.
24. Indemnification
You agree to indemnify and hold harmless FACE/FIT, its owners, providers, employees, contractors, affiliates, vendors, and representatives from and against any claims, damages, losses, liabilities, costs, or expenses arising from your misuse of our website, violation of these Terms, violation of applicable law, or submission of false, misleading, or incomplete information.
25. Changes to These Terms
FACE/FIT may update or modify these Terms at any time. When we make changes, we will update the “Effective Date” at the top of this page.
Your continued use of our website or online services after changes are posted means you accept the updated Terms.
26. Governing Law
These Terms are governed by the laws of the state in which FACE/FIT provides services to you, without regard to conflict of law principles. Any disputes shall be handled in the appropriate courts or forums as required by applicable law.
If FACE/FIT operates in multiple states, certain rights, obligations, and policies may vary depending on the location where services are provided.
27. Contact Information
If you have questions about these Terms, our website, appointment policies, privacy practices, or communications, please contact us:
FACE/FIT Aesthetics LLC
Website: https://facefitwell.com
Phone: (346) 472-4633
Email: hello@facefitwell.com
Houston Location:
1400 W Sam Houston Pkwy N,
Suite 100
Houston, TX 77043
Shreveport Location:
6535 Youree Dr. Suite 301
Room 18
Shreveport, LA 71105
For questions regarding protected health information or HIPAA-related privacy rights, please refer to our HIPAA Notice of Privacy Practices or contact our office directly.
